Open IVR Software

Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. Interactive Voice Response systems with voice mail services operate in a client/server environment and the script that controls IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as our phone system, or even on a system that resides on the Internet.

This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the interactive voice response system to be played to the caller. IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software API’s.

Open IVR software provides the following services:

  • Call Center Applications
  • Telephone Answering Services
  • Account Status Telephone Services
  • Locator Services
  • Shipment Tracking
  • Voice Mail Services
  • Open IVR Solutions
  • Employee Testing/Studies
  • Customer Surveys & Loyalty Programs
  • 800 Number Service Market Research
  • Payroll and Business Phone Service
  • Inbound Call Center Services
  • 800 Toll Free Service
  • Outbound Telemarketing Services
  • Claims Reporting by Telephone Service
  • Emergency Notification
  • Credit Collections
  • Mortgage Marketing
  • Charitable Contributions
  • Voice Messaging Service
  • Severe Weather Warnings
  • Bulk voice blast / message blast service
  • Voice Message Telephone Services
  • Sweepstakes and Contests
  • On Hold Messaging / Voice Over Talent
  • Invoice Payment
  • IVR Management Reports
  • Bulk Calls and Lead Generation
  • Satisfaction Surveys
  • Outbound Call Center Outsourcing
  • 800 Toll Free Services / Call Back Systems
  • Product Ordering and Fulfillment
  • Interactive Voice Response Service
  • Hearing impaired TDD / TTY devices
  • Inventory Services
  • Flexible Voice Mail Service
  • 800 Calling Card Services
  • Fund Raising Projects
  • Political Advertising
  • Inbound Telemarketing Services
  • Appointment Reminders

Call Center Channel

  • Converged Solutions
  • Open Source PBX
  • Call Center Solutions
  • Broadband Telephony
  • Contact Center Express
  • Call Center
  • IVR
  • Voice over Broadband
  • E-Business Solutions
  • Predictive Dialer
  • Session Border Control
  • Customer Experience
  • Management
  • Selecting VoIP Solutions
  • Conference
  • Call-Audio-Web
  • SIP
  • Virtual Contact Center
  • Workforce Optimization
  • Hosted Contact Center
  • Speech Applications
  • Speech Recognition
  • Multi-Site IP Contact
  • Center
  • WiMAX
  • VoIP
  • Remote Call Monitoring & Analysis
  • CRM Solutions
  • Headsets
  • IP Contact Center
  • Triple Play
  • Business Relationship
  • Software
  • IP-PBX
  • Contact Center Recording & Quality Solutions
  • 3rd Party Remote Call
  • Monitoring
  • Unified Contact
  • Center Solutions
  • Web-Based Help Desk
  • VoIP Gateways
  • VoIP Developer
  • Call Center Software
  • BizWatch
  • Consumer Electronics
  • PR Resource
  • VoIP Contact Center
  • Wi-Fi Telephony

Computer Telephony

CTI Solutions

Computer Telephony Integration (CTI) is a science that enables computers to know about and control telephony functions such as making and receiving voice, fax, and data calls with telephone directory services and caller identification. The integration of telephone and computer systems is a major development in the evolution of the automated office.

CTI is not a new concept. Such links have been used in the past in large telephone networks but only dedicated call centers could justify the costs of the required equipment installation. Primary telephone service providers are offering information services such as Automatic Number Identification and Dialed Number Identification Service on a scale wide enough for its implementation to bring real value to business or residential telephone usage. A new generation of applications (middleware) is being developed as a result of standardization and availability of low cost computer telephony links.

What are some advantages of CTI?

The integration into EONcrm and ERP business applications is included with Eon’s standard package. This provides you with more functionality for less cost, assuring a quick return on investment. Rapid implementations are possible because of EONcti’s unique design as an out-of-box solution. With all the functionality built-in, the Eon’s CTI system can give your company instant 24 hour, 7-days-a-week service, sales and marketing functions. And, the good news is, EONcti has the most compelling price-to-performance story of any comparable telephony system.

Complete Package, Full Functionality:

There is a complete suite of business automation features designed for every area of your business; Sales, Collections, Service, Accounting, Technical Support, Project Management, Human Resources, and Customer Notifications. An EONcti solution delivers the kind of superior service that automated Fortune 500 companies offer, but at a mere fraction of the cost.

Computer Telephony Phone Systems:

Phone systems from Database Systems Corp. are state-of-the-art computer telephony systems that handle inbound and outbound phone calls for small to large organizations. CTI systems support both analog (Wizard Series) and digital (Pacer Series) phone lines and can be configured from 1 analog line to a 1000 digital lines. Calls are either initiated by the phone system or accepted from the outside. Developed with industry standard components (Dialogic, Intel, and Windows), our phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost.

Inbound CTI Phone System –

The DSC phone system processes inbound phone calls and distributes these calls using our ACD (Automatic Call Distribution) system. With our IVR (Interactive Voice Response) system, callers can perform self-help functions without speaking with an individual by making simple selections using the keypad on their phone set. Our phone system can even connect calls to your employees who are working at home or in remote offices.

Outbound CTI Phone System –

Our DSC phone system is also capable of performing outbound calling functions including dial on demand, predictive dialing, progressive dialing, and preview dialing all at the same time. For further information, please visit our Predictive Dialer webpage.

Blended CTI Phone Operations –

The Database Systems Corp. phone system is capable of performing both inbound and outbound calling functions simultaneously. This blended call capability makes our phone system ideal for call centers.

Web Phone Software:

Computer Telephony Integration (CTI) is a science that enables computers to know about and control telephony functions such as making and receiving voice, fax, and data calls with telephone directory services and caller identification. The integration of telephone and computer systems is a major development in the evolution of the automated office.

CTI is not a new concept. Such links have been used in the past in large telephone networks but only dedicated call centers could justify the costs of the required equipment installation. Primary telephone service providers are offering information services such as Automatic Number Identification and Dialed Number Identification Service on a scale wide enough for its implementation to bring real value to business or residential telephone usage. A new generation of applications (middleware) is being developed as a result of standardization and availability of low cost computer telephony links.

CTI Computer Telephony Products and Services

There is wide range of CTI products and services for businesses and call centers. The following are just a few of these products:

  • Computer Telephony Software – CTI Software and Phone Systems
  • CTI Phone Systems – Computer Softphone Dialer and Software
  • IVR Software – Interactive Voice Response
  • Predictive Dialer – Auto Dialer Systems
  • ACD Software – Automatic Call Distribution
  • Softphone Software – Web and PC CTI Enabling Software
  • CRM Software – Customer Relationship Management with CTI Features
  • CTI Soft Phone Enhances Existing Applications

Soft phone Application Software

Computer Telephony Integration CTI software is a rich set of phone software library routines that enable application programs to control your phone system. This comprehensive CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our robust phone system with the custom functionality of your Windows, UNIX or Web applications.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, UNIX or Web applications through our phone software. Predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

Voice Broadcasting Dialer

CTI offers an affordable and expandable inbound phone system and voice broadcasting (VB) analog phone system. This 4 line auto dialing system includes voice message and broadcast Wizard software or comes optionally with our comprehensive software development toolkit. You can program your own system or we can provide you with a custom message broadcasting application. These applications can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.

This entry level system can be easily expanded by adding agent lines and software to support a small call center operation including complete CRM applications and predictive dialing solutions. DSC provides voice broadcast software including our VB wizard development tool for creating voice broadcasting applications. This wizard guides you through each step when defining your VB applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.

Comprehensive CTI Software Features:

Launch PC/WEB applications – Specific PC, UNIX or Web applications can be automatically launched using telephony software based upon data provided by your phone system. C

aller Identification (Caller ID or ANI) –

Using our phone software, information from your existing caller database appears on-screen when your telephone rings and remains on the screen during the call.

Called Number Identification (DNIS) –

With each call, special campaign information can be displayed from the application based upon the number dialed by the caller.

IVR Collected Information –

Vital information collected by your phone system from the caller can be passed to your application by our phone software. Our computer telephony integration software manages this process and free agents to be more productive.

Automated Dialing of Outgoing Calls –

You may point and click any phone number in your computer database or Softphone. Your telephone then dials the call – a must for maximizing the productivity of outbound telemarketing or call center service desks.

Predictive Dialing –

To further increase the productivity of your call center, calls can be launched from the PACER dialer and connected to your agents using our computer telephony software.

Online Reporting –

Database Systems Corp CTI includes a comprehensive online reporting system plus the ability to customize reports and graphs to your specific needs through our phone software.

CTI and Remote Agents

An important benefit of today’s telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of cti products that facilitate and promote this capability. Our CTI software, when combined with our analog and digital call center phone systems, fully supports remote agents.

Now your workforce can be significantly expanded with the addition of work at home employees. Calls arriving at your call center can now be routed transparently to your work at home staff members, just as if they were working from your call center. Work at home employees can likewise initiate calls through our phone systems and software in the same manner. You have complete control of this environment thanks to our monitoring software. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, please view our Telecommuting Software page or download our video presentation. CTI Phone System Reports

Sample CTI Reports

A key feature of our CTI software system is the ability to generate real time reports and graphs. This important measuring system helps you observe and control the performance of your call center and phone system with clear and meaningful displays. Graphs and charts of operational statistics let you measure the effectiveness of each user and campaign. Reports and graphs include both inbound and outbound statistics. The information contained in each of these reports can be downloaded into a spreadsheet format for individually customized reporting. A complete sample of the reporting capability of our CTI software can be seen by clicking on the graphic to your right. Please note that these reports are just samples – your reporting may vary.

Embedded Phone Software Functions (CTI middleware)

CTI software includes a rich set of phone functions that can be used within any existing PC or Web application. The following are just a few of phone software functions that can be performed by these routines:

  • Linux and Windows API Library
  • Phone System Login and Logout
  • Remote Agent Login
  • Make outgoing phone calls
  • Receive incoming calls
  • Transfer calls
  • Monitor calls
  • Place Calls ON/OFF holds
  • Voice Mail Retrieval
  • Phone Software Records Calls
  • Record Call History
  • Play messages
  • Make outgoing phone calls
  • Receive incoming calls
  • Transfer calls
  • Monitor calls
  • Direct calls to phone system IVR
  • Place outside call and transfer call
  • Accept calls directed from IVR with Text To Speech Software

The services of the call centers can be inbound or outbound. Inbound services are those where in calls are received from customers enquiring about a service or product that an organization provides. On the other hand outbound services are those where in calls are made to customers to sell products or collect information/money etc.

Call Centers PBX

While EON CRM’s out-of-the-box CTI functionality is compatible with most PBX/switch systems on the market, the EON system itself can act as a full-function enterprise-class PBX and in fact comes with most IVR functions present in a disabled state. A clear upgrade path is available to activate these features and the system is capable of providing solutions for small branch offices, all the way up to enterprise-class call centers through passive backplane architecture. In all of its deployments, you can be sure that your CRM, ERP, and CTI systems will be functioning as a single integrated whole.

PBX (Private Branch Exchange) this is the term used to describe your typical phone switch. A PBX is an in-house telephone switching system that interconnects telephone extensions to each other, as well as to the outside telephone network. It may include functions such as least cost routing for outside calls, call forwarding, conference calling and call accounting. Modern PBXs use all-digital methods for switching and can often handle digital terminals and telephones along with analog telephones. PBX’s can date back to the late 1800’s and almost every company has one today.

Virtual PBX Call Center Products and Telecommuting Software:

The concept of a virtual call center now becomes a practical reality. Your call center workforce can now accept and make calls from a remote office or even from home. It provides all of the monitoring and control technology to make this scenario possible. With our virtual call center products, even your supervisors can work from home as well. Also consider having a phone system that answers your customer inquiries on its own, but with agents available if ever needed. This phone system can even contact your customers or prospects with announcements and alerts.

This is all possible with Virtual PBX phone system and supporting contact management and computer telephony software. No longer will your call center be hampered by factors such as bad weather preventing your agents from commuting to work. Your employees can even keep working with some illness or family condition that would typically stop them from coming into the call center. You now can hire (and retain) some of your best agents who are unable to commute to work on a regular basis. And growth is limited only by your ability to add technology or people, not office and parking space.

Telecommuting products:

Virtual Call Center Expands Your Employment Opportunities Allowing your employees to work from home gives you a competitive edge over traditional call centers. Now you can hire highly qualified individuals who could not otherwise commute to your center. Handicapped individuals, single parents and the elderly can now become an integral part of your remote workforce. This is all made possible by our telecommuting technology. Web Phone for Virtual Call Centers 

Web Phone Software:

Computer Telephony Integration CTI software is a rich set of phone software library routines that enable application programs to control your phone system. This comprehensive CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our robust phone system with the custom functionality of your Windows, UNIX or Web applications.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, UNIX or Web applications through our phone software. Predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

Virtual PBX and Call Center Phone System

The heart of your virtual call center is the phone system. PACER phone system is a virtual PBX that supports call center remote agents that log in from remote offices or from home. PACER tracks each agent separately and can route inbound calls to these agents as if they were working locally. Likewise, remote agents can initiate outbound calls and PACER can even route predictive dialer calls to these same agents. This telecommuter phone system has voice monitoring capability that lets your supervisors audit the quality of the remote agents, ensuring that the service and support provided by your remote agents are of the highest standards.

Using “Smart” Predictive Dialing features, the PACER can pre-qualify prospects and only pass calls to your local or remote agents that express an interest. Since more than 90% of predictive calls result in “No Interest”, your organization can realize tremendous savings. Combining predictive and IVR features, the PACER plays a pre-recorded message and lets the called individual make touch phone selections to continue. They can talk with an agent, request a call back, or even leave a recorded message.

Virtual Call Center Savings and Benefits

  • Less office space and resource requirement
  • More productive and efficient workforce [Reduce wasted travel time]
  • Increased energy conservation
  • Remote office interoperability
  • Less impact from weather conditions
  • Reduced sick leave
  • Virtual ACD distributes calls to remote agents
  • Remote Office Integration
  • More motivated and content workforce
  • Broader workforce recruiting base
  • Increased worker retention
  • Easier peak business workforce management
  • Decreased environmental impact [no commute means zero vehicle emissions]

CRM

CRM Software – Customer Relationship Management

For successful business relationships customer service is vital. The presentation of accurate and timely information in a professional manner is the key to any business and service operation. The basic foundation of CRM software application is this only. But the flexibility to change is just as important in this dynamic business environment.

Call center software was designed with this concept from the very beginning. That is why so many call center managers, with unique and changing requirements, have chosen and continue to use CRM software as their solution. CRM solution is ideally suited for call center service bureaus. When you need to quickly implement a new program or change existing campaigns.

CRM Software with Telephony and Web Integration

CRM and Computer Telephony

Telemation is CTI enabled with our call center phone system which features outbound predictive dialing and inbound call distribution (ACD) and interactive voice response (IVR). Plus our phone system supports Text To Speech capability. Telemation is also integrated with other PBX phone systems provided by Nortel, Aspect and Rockwell.

Telemation call center software supports screen pops with DNIS, Caller ID (ANI), and IVR collected information. But that’s just the beginning. Telemation can perform virtually any phone function. And you can empower your customers with self-help call center functions from your web site. With the PACER IVR and Web enabling features, your call center can now be a 24 by 7 operation without added personnel expense.

CRM Phone Systems

CRM software and phone system that is both affordable and expandable. The WIZARD CRM phone system is developed using industrial PC components from Intel/Dialogic and can provide your organization with inbound and outbound features normally associated with large PBX systems. Telemation is fully integrated with this system and is capable of performing all forms of outbound calling including Predictive Dialing. Likewise, inbound campaigns can be developed that support call distribution to agent groups as well as stand alone IVR interactive voice response programs.

CRM Solution and Remote Agents

A significant benefit of today’s telecommunication advancements is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that promote this capability. Telemation, combined with our PACER call center phone system, fully supports remote agents. Now your customer care workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent page.

CRM Software – Power, Flexibility and Control

Each call center is unique and today’s Customer Relationship Management software must address this. Telemation has the power and flexibility to manage virtually any call center operation, no matter how large or small. With our toolkit approach to call center solutions, Database empowers you with the ability to create and manage any number of marketing and sales campaigns. With Telemation call center software, you are never locked into CRM systems that cannot grow with your changing needs. You are not restricted by your technology provider because we give YOU the ability to customize and tailor your call center. Just ask our customers.

Features and Benefits:

Telemation is a full featured CRM software application that performs virtually all of the functions required of a customer response call center. The following are just a few of these features.

  • Graphical user presentation
  • Inbound/outbound CTI features
  • Screen pop with DNIS and ANI
  • Predictive dialing/auto dialing
  • Linux CRM Solutions
  • Web enabled
  • Development toolkit
  • Remote agent support
  • Multiple blended campaigns
  • Customer Service and Care
  • Contact management
  • Customization and integration
  • Help Desk Applications
  • Online Surveys
  • Literature fulfillment
  • Mass mailing
  • Windows CRM Support
  • Email/fax
  • System and agent monitoring
  • Data import/export
  • Order entry and tracking system
  • Appointment scheduling
  • Follow-up date call backs
  • Call history

Operational CRM systems generate huge amounts of customer data, but they have not been designed to transform that data into information that organizations can effectively act on. Raw data has no real value until it is turned into information.

The consumer backlash against unsolicited telemarketing and e-mails coupled with ever-increasing competition for customer attentions have forced companies to take a new look at their inbound call centers. Long considered a profit drain and necessary evil, inbound call centers are now seen as a critical link between an organization and its customers. Companies that have relied strongly on a carpet-bombing approach to marketing in the past are now using their inbound call centers to better target customers at the right time with the right offers.

The call center business model has historically been based on reducing the amount of time spent on each call in order to reduce costs and personnel. The quantity and not the quality of each call was the driver. Operational efficiency, in this model, was the over-riding goal — not customer satisfaction, customer retention, cross-selling or up-selling. Rarely was a call center’s operation tied to an organization’s business goals or strategies.

With the advent of customer relationship management (CRM) initiatives in the late 1990s, call centers took on a more strategic role. CRM systems promised to bring all the threads together. When a customer called in, an operator in a call center could quickly see the entire history of an organization’s relationship with that customer — what they’d bought, when they’d bought it, what issues had come up, and how they had been resolved. Service representatives could see what sales representatives had done and to which direct marketing campaigns a customer had responded. Everyone could see who was interacting with the customer.

Although CRM systems increased operational efficiencies, these initiatives have failed to deliver significant value to customers and, as a result, have not generated high returns. Operational CRM systems improve connections to customers, but they don’t do much to improve customer understanding, and without good customer understanding, organizations can’t be sure of the best thing to say to each customer at a given point in time. Operational CRM systems generate huge amounts of customer data, but they have not been designed to transform that data into information that organizations can effectively act on. Raw data has no real value until it is turned into information.

Put another way, CRM systems by themselves are great at facilitating communication and at illuminating what customers have done in the past; but by themselves, they do not tell an organization what to communicate. They cannot predict what the customer phoning into your call center, at this moment, would like to do but isn’t telling you — and that is the information that every customer-facing channel, like a call center, needs in order to sell more efficiently and improve bottom line profitability.

Providing Clear Picture

What is missing from many CRM and call center operational systems is predictive analytics. Many analytical CRM products, such as online analytical processing (OLAP), provide historical analysis, summarizing what has happened in the past. In other words, historical analysis can reveal who the best customers were last month and who they are this month. This kind of traditional analysis is important, but it doesn’t anticipate what will happen in the future.

Predictive analytics are needed to provide a clear picture of what is going to happen in order to take the most effective action. The predictive analytic process discovers the meaningful patterns and relationships in data and provides decision-making information about the future. Predictive analytics applications, properly deployed and seamlessly integrated with a call center system, enable organizations to do a number of things:

Analyze all of its customer data and identify patterns that predict customer behavior. Understand that certain kinds of customers behave in ways that return a higher value to the organization — and not necessarily because they have purchased the most expensive product or service (but because, for instance, they are likely to repay a loan over a longer term, or are more likely to maintain a balance due on a credit card).

Understand which types of customers pose the greatest risk to the organization or stand to decrease their value to the organization through default, high claims or fraud.

Posted in CRM

Answering Service Software

PageGate:

Messaging server software sends SMS and text messages to: pagers, mobile phones, PIMs, wireless devices. Messages can be accepted from: networked computers, email, web pages (CGI), command line executables, text files, serial ports, modems. Messages can be delivered via: the Internet (SNPP, WCTP, and SMTP), modems (TAP, UCP, GSM, and TONE), and direct serial connections (TAP). Some of its Advanced features: redundant outbound connections, message rerouting on failure.

Interactive Voice Guide:

This is a powerful, easy-to-use system that quickly implements a professional voice response system into your business. Interactive Voice Guide was designed to provide easy to configure automated call handling systems which can be tailored to individual needs.

Active Phone Server:

Active Phone Server (APServer) is an application designed to manage your incoming and outgoing phone calls. All essential features are supported: advanced answering machine, caller ID function which displays a caller’s information when a call is received, and enables you to customize voices and melodies for each phone number. Active Phone Server also includes an ISP dialer which allows you to dial your ISP number(s), notifying you with a sound when a connection is established (or a connection is severed), and an e-mail checker which notifies you of any new messages, and displays the subject and several lines from each message.

Voice Mail Master:

VoiceMail Master is an easy to use PC based management tool for the Panasonic TVS/TVP Voice Processing System (VPS). VoiceMail Master is a fantastic piece of software that allows the Panasonic Voice Mail owner to take control of your Voice Mail quickly and easily. Time and date changes are simplified, along with editing of Mailboxes, Custom Service Menus, Notification Device Settings, Daylight Saving, Holiday Settings and System Working Reports that can be produced to show your system setup at your convenience. VoiceMail Master is designed to be connected directly from your PC serial communication port to your Panasonic Voice Mail System.

Features of VoiceMail Master:

VoiceMail Master offers a range of features including:

  • Time / Date editing
  • Mailbox editing
  • Mailbox Class of Service editing
  • Notification Device editing / setting
  • Operator editing
  • Port Settings Day / Night
  • Daylight Saving editing
  • Holiday Settings
  • Custom Menu editing
  • Reports for System, Mailbox, Ports, Class of Service.

It allows the Panasonic Voice Mail owner to take control of Voice Mail quickly and easily. Time and date changes are simplified, along with editing of Mailboxes, Custom Service Menus, Notification Device Settings, Daylight Saving, Holiday Settings and System Working Reports that can be produced to show your system setup at your convenience.

Voice Mailbox System:

Voice Mailbox system 2.0 is a professional CTI applications based on Dialogic telephony card. It helps you to communicate with other people.

Some features are listed as following:

  • Leave message to the mailbox selected at anytime.
  • Owner can access the messages of his voice mailbox. Such as hear message, delete message, transfer message.
  • Owner can manage his mailbox by phone remotely. Such as modify the password. Owner can setup his individual greeting message Password verification before owner access. Manage the mailboxes by group.
  • Broadcast the message by group.
  • Auto branch into mailbox cooperate with the PBX.
  • Auto notification when the new message is coming. Whether by pager, by light lamp, or by dial the telephone.
  • Timing notification
  • Support multiform database, Such as ACCESS, ORACL,E MS SQL Server and all databases that can be accessed by ODBC.
  • Support most of PBX. Up to 256 lines one computer.

Remote Access Software

  • Remote control just doesn’t get any easier than this
  • A technology that is revolutionary and ingenious
  • Access and use your computer and files from hotels, airports, Internet cafes – anywhere with Web access

Remote access software allows telecommuting & after-hours work easier. The employee can be motivated by the implementation of remote access software as it gives the work flexibility. With Remote Access Software you can work from anywhere is it hotels, airports or satellite offices. It will shorten the sales cycle with more business opportunities.

Shorten sales cycles and expand business opportunities by using remote access software. You can easily communicate with your business partner and client based in the different city with Remote Access Software.

Device Lock:

Device Lock is a device, which gives an access control over the devices like floppies, serial and parallel ports, Magneto-Optical disks, CD-ROMs, etc on a local computer. Device Lock gives full access control for Windows System Administrators and helps control removable disk usage. Device lock also acts as a security manager. It protects network and local computers against viruses, Trojans and other malicious programs often injected from removable disks. It can be used by the Network administrators to flush out storage device’s buffers.

Remote Control for PalmOS:

Remote control connects your PDA or Smart Phones directly to your PC or via the Internet from any location to collect important information. With the help of remote control, you can read E-mail, send faxes and control the status of your Web server from anywhere in the world. Remote Control gives you the potential to control your PC directly from your device from any connection: modem, mobile phones or wireless connection. Remote control is available in the form of software which can be easily installed on your device that takes control of your PC, so you can edit a document, see an excel file or reboot your machine. This is especially developed for people who travel a lot and need to collect data and information in real time.

PC Remote Control:

PC Remote Control will remotely control the computer from several origins, including the serial port (RS-232), keyboard, TCP/IP and other devices specifically designed for remote control. PC remote control works in the same manner as TV, VCR, HiFi and similar equipment works. PC remote control can be a great help for the multimedia system. This system is compatible with computers audio MP3 and video DVD program. With PC remote control you can perform various actions related with computers. The actions available are:

  • Key press simulation. You can specify Alt, Ctrl or Shift modifiers.
  • You can control the Mouse action.
  • It executes external applications.
  • Post Message API function access to send Windows type messages.
  • It can perform the computer log off, reboot or shutdown function.
  • Windows management facilities are available.
  • It displays system parameters or free text on the screen.
  • Possible uses of this software.
  • It can use multimedia presentations.
  • Reading huge files or web-browsing comfortably.
  • It provides an easy way to control the multimedia features of the computer, like when playing MP3 audio files or DVD video discs.

Hardware requirements:

List of devices that can run well with PC Remote Control are:

  • In Circuit Universal Infrared Receiver
  • Universal Remote Control Receiver
  • UIR, Irman
  • Custom circuit with SSI chips or a MC68HC11 MCU version
  • IrDA transceivers, external or motherboard versions
  • REAL magic Remote Control (Sigma Designs)
  • X10 Mouse Remote
  • Packard Bell Fast Media
  • AST/Logitech Computer Remote Control
  • Any Windows compatible keyboard
  • Any TCP/IP client or server like WinLIRC

Remote Computer:

With any web browser, you can securely log in to a web site to view recorded reports on AOL 4.0-6.0, MSN, Yahoo, all keystrokes, all web sites, and all window captions displayed, both offline and online from the computers you want to monitor.

RAS Lock Millennium Edition is a client/server tool that enables to set user-level security for the Internet Dial-Up (RAS) connections. RAS Lock can limit incoming and outgoing traffic, limit time online and set allowed/denied time periods for any user on a Windows 95/98/Mellennium edition. It enhances the standard Windows security by allowing you to control the Internet access via modems (standard, ISDN, etc.).

PC Remote:

PC Remote is an instinctive, multi-faceted program that lets you access another computer from a remote location. The PC remote is flexible and inexpensive. Through PC Remote you can access another computer across a network, on the Internet, on the computer serial ports, or through a modem connection. It provides you with multiple ways to access the data. PC Remote is the best way to access remote computers at the very low cost. From the security point of view also PC remote stands high. It helps you to assign others a username, password, and determine whether or not they can transfer files.

Communication Software

Page Gate:

Page Gate allows for network paging or network wide SMS messaging from any combination of the following modules: web, email, commandline/ascii, serial, and TAP-in and (GUI) windows workstations. SMS or text messages can be sent to alphanumeric pagers, numeric pagers, cell phones, PIMs, billboards or PCMCIA pager cards. Page Gate is a flexible powerful way to take control of corporate communications.

Notepaper Pro:

Notepaper pro is a kind of paging software used to send text messages to anyone, anywhere, at any time. Its benefits include the following things:

Group messaging capabilities

Multiple carrier support including cellular and paging carriers Supports internet paging protocols including SNPP, WCTP and SMTP Supports scheduled messaging, repeating messages, and preprogrammed messages

Paging Software

– Text messages can be sent through a modem or the Internet. Communication is critical in today’s competitive business world. NotePager Pro allows small businesses to compete in big business, by providing an affordable yet powerful paging, text messaging, and SMS software solution. NotePager Pro supports pre-programmed text messages, scheduled paging, on-call paging, and group paging, in a robust, yet easy to use desktop application. When time is an issue, NotePager Pro is the answer. It allows for office personnel to contact remote staff in minutes, messages are quickly sent to alphanumeric pagers, and/or cell phones.

G-Lock Easy Mail:

G-Lock Easy Mail is a powerful group mailer which sends your message directly from your PC to the recipient’s mail server (without using any ISP’s SMTP server). This takes the load off of your mail server and speeds up message sending significantly.

G-Lock Easy Mail is fast, powerful yet simple to use email software designed primarily for applications in which the sender and recipient have an existing relationship, a retailer’s customer base, a physician’s list of patients, a newsletter publisher’s subscriber list, and an insurance agent’s client roster. The software makes your email newsletter management and distribution easy.

G-Lock Spam Combat:

It keeps your inbox clear of spam. Would you like to catch and delete spam before it reaches your inbox? Self learning system based on your spam and good email detects spam with great precision and accuracy, adapts to new types of spam, stops viruses and malicious code.

G-Lock Email Processor:

Email Processor is a powerful tool designed to automatically process incoming Internet email such as bounced/undeliverable messages, subscribe/unsubscribe requests, etc. The program is easy to use and provides a wide range of features to process email you receive, automatically extract data and perform other actions based on the message content.

Email Processor can work with multiple POP3 internet mailboxes, filter incoming messages by different conditions, and extract any data from the message body and message header and save it to a file of user definable format. Using Email Processor you are also able to send a reply message to your recipients and perform different operations with a selected database: insert data into a database, delete data from a database and update a database. In addition, Email Processor allows you to execute MS Windows Script (VBScript and JScript) when processing incoming messages.

Email Processor provides you a set of rules which allow a flexible adjustment of criteria to process incoming email. Thus, the program may be easily set up to handle messages where the text layout is known (web forms, purchase orders), various kinds of spam emails and any messages you can get.

Just like everything on the Internet, delivering a message is not a simple process. Every email must successfully pass through numerous phases before it reaches its intended destination. If this process fails at any point before the message is transmitted, your mail system considers that delivery attempt as a failure. Hence, your message gets bounced.

Bounced or undeliverable messages from your own or ISP mail server are quite normal due to various reasons: busy mailbox, blocked domain, mailbox full, account temporary down, network busy, mailbox over limit, etc. These bounced messages are called soft bounced as they come back to the sender due to some temporary reasons. So, bounced or undeliverable email does not necessarily mean that the appropriate email address is invalid. It is recommended that you try several attempts to send a message to bounced email addresses. If the delivery is still failed, you can simply delete them from your mailing list.

Hard bounced messages refer to non-existing users, or that mail servers or email. Clients have filters that do not allow some emails and return them as hard bounced. There is no sense to resend a message to such email addresses and you can remove them from your database. Why spend hundreds of hours trying to manually process bounced messages if you can automatically perform this task with specially designed software? Using Email Processor you can handle soft bounced and hard bounced emails in a quicker and more reliable way. As a result, less ‘dead’ email addresses will end up in your mailing list, and your bulk email software will take less time to deliver all of your messages. With Email Processor you can save precious time, avoid errors and easily handle data in the most effective way. Email Processor is a better solution if you want to maintain active mail lists. To keep only valid email addresses in your mailing list, you need to exclude bounced emails and emails with unsubscribe/remove requests. Email Processor will automatically check your email account after each sending campaign, process incoming messages according to the rules you set and save the results to a separate file. You only need to load the given file into the exclusion list of your bulk email software thus insuring that nobody on the exclusion list will receive your message. Group Mail

  • Send highly formatted professional messages that are personalized for each of your recipients
  • Manage an unlimited number of fully customizable groups/lists with an unlimited number of recipients in each
  • Keep your valuable recipient details private and completely secure
  • Run and maintain CAN-SPAM compliant Newsletters with powerful automated subscription, removal and filtering support
  • Handle bounces automatically and verify recipients with ease
  • Send messages directly to your recipients from your desktop, or through a dedicated e-mail server using multiple connections. Works with MSN and practically all corporate email systems
  • Send personalized wireless mobile SMS text messages to recipients using our unique free Email to SMS gateway tool
  • Prepare and schedule messages for delivery any time in the future
  • Prepare and send your messages in practically any language and with any encoding
  • Fully control and target your mailings with powerful filters, in-line message scripting, reply management controls, customizable headers and in-depth logging & reporting
  • Work with existing customer lists, data and information in practically any format (databases, files – including CSV, address books and more)
  • Do follow-up mailings with precision, resume from failures with complete peace of mind and have access to all send related details in highly defined reports and logs
  • Extend functionality through a growing range of add-ons
  • NotePager Net
  • NotePager Net is a two part application.
  • NotePager Net Server
  • NotePager Net program

NotePager Net Server is installed on your network server (the main machine that houses the modem or direct connection to your paging service). On the main system, you set up a database of all of the people who will be receiving messages on their pagers or other devices. The second NotePager Net program (the client) is set up on the same computer, and on every other computer on the network that you would use to send pager messages. Each user, at any workstation can send messages.

Benefits include:

  • Share a common database of mobile phones and pagers
  • Group messaging capabilities
  • Multiple carrier support including cellular and paging carriers
  • Supports scheduled messaging, repeating messages, and preprogrammed messages

Monitoring Software

Advanced Administrative Tools:

Advanced Administrative Tools for Windows is a great set of utilities for analyzing network properties. It will test pretty much every network operation you could want to know about. Advanced Administrative Tools will check Email properties, Scan ports and proxies, give network and system statuses, etc. The information it conveys is easy to digest and setting up a test is likewise very simple. It’s an effective tool for anyone wanting to gather info on their network or PC. Advanced Administrative Tools should be a part of your security toolkit and you should employ them regularly.

NetVizor:

NetVizor allows you to monitor user activities anywhere on your network. Here is a list of some of the awesome monitoring features NetVizor provides, keystroke logging and much more. Not only can NetVizor provide powerful monitoring over your network usage, but NetVizor can also allow for administration of users, or an entire network, with simple point and click commands.

Net-Vestigator:

A program which offers you access to same databases used by professional investigators. Some of the information you will be granted access to be difficult for even government agencies to find! It’s safe and legal to use, and best for all; it can be done without anyone ever knowing.

CSSS:

It stands for Computer Sound Security System. The principle of action bases on microphone (microphones) real time survey and highly intellectual analysis of coming signals on the basis of special algorithms, and if it is necessary-calling you by modem phone.

Network Smart Lite:

Network Smart Lite will help you step inside the network wire and show you exactly how your application is operating across the network. It will help you determine performance bottlenecks and slow response times by analyzing how many times your application communicates with the server (known as round trips). Network Smart Lite also includes a simple performance rating that quickly tells you if your code or web page is performing well over the network.

PageGate:

Messaging server software sends SMS and text messages to: pagers, mobile phones, PIMs, wireless devices. Messages can be accepted from: networked computers, email, web pages (CGI), command line executables, text files, serial ports, modems. Messages can be delivered via: the Internet (SNPP, WCTP, and SMTP), modems (TAP, UCP, GSM, and TONE), and direct serial connections (TAP). Its advanced features: redundant outbound connections, message rerouting on failure.

Asset Tracker for Networks:

Inventory LAN PC’s software and hardware, reduce cost of ownership, and increase the efficiency of production, plan hardware upgrades and software licenses purchases.

IP Check:

IPCheck constantly watches all your servers and notifies your staff when outages occur. Also all performance data gathered during monitoring can later be viewed and analyzed. IPCheck is designed to continuously monitor one or more servers. It alerts webmasters if a web server is not working correctly because the web service is down, CGI scripts return errors or the SQL server is not reachable. IPCheck analyzes the results and notifies the administrator when problems are identified. Additionally it can constantly monitor servers by attempting to connect through a PING command or through a specific port (e.g. HTTP=80, SMTP=25).

Net Grid:

Net Grid is a program that will monitor your Internet connection’s upload and download bandwidth. With its common graphical and numeric output that hides in your system tray, it gives you an accurate display of your bandwidth usage. Known as VoIP, IP Telephony, Internet telephony and Digital Phone, Voice over Internet Protocol is the medium of voice conversations over the internet. Through this, the voice data get transported by packet-switched network instead of traditional dedicated, circuit-switched voice transmission lines. The protocols used for it are referred as VoIP protocols.

DreamSys Server Monitor:

Monitor servers over a network or the Internet. Connect Receive, or Send & Receive tests on TCP connections. Simple Ping tests. Test services on remote machines, and restart services if necessary. Quick and Easy to use Windows interface. Save/Load host lists as separate documents.

Call Track Software

Advanced Call Center is full-featured yet easy-to-use answering machine software for your voice modem. All necessary functions are supported: Caller ID lets you see and hear who’s calling via screen pop-ups, distinctive rings, call recording, and caller’s name announcement with speech synthesis. “Black” and “white” list functions filter calls based on caller database, call origin and other parameters.

Modem Spy:

  • Modem spy is handy utility for phone calls recording. Its feature includes:
  • Records phone conversations.
  • Records from microphone.
  • Plays back recorded messages via phone line.
  • Plays back recorded messages via sound card.
  • Can record ALL incoming phone calls.
  • Has built-in software automatic gain control.
  • Detects and logs Caller ID.
  • Pops up caller ID information.

Call Corder:

Call Corder records telephone conversations directly to your hard disk with a single push of button, optionally playing a legal disclaimer before recording (ideal for use in business environment). It stores calls as standard Windows sound files, adding a memo to allow fast and easy call navigation. The software is Caller ID compatible so there is no need to type caller’s number and name. A simple TAPI based caller ID ActiveX control, requires a TAPI compliant voice modem or telephony card.

Active Phone Server:

  • Answering machine plays back a greeting and records a message. Recorded messages are common wav-files.
  • Caller ID displays caller ID information when call is received. Customizable voice/melodies for each phone number.
  • ISP Dialer dials numbers one by one to your ISP until successful connection. When connection is established (or connection was broken) it will notify you by playing melody.
  • Email Checker will notify you about new email arrival. It will show subject, from whom this email and several lines of each email. It’s fast and easy to use.
  • Reminder will notify you about all events you don’t want to miss.

ECaller Id:

Now you can listen to who is calling before you pick up the phone. A talking animated character will read aloud the caller name and number.

Who’s Calling:

Who’s Calling is Windows 95+ caller ID software. It is very user friendly and has many user definable properties. All cid data strings are user definable which means that the software can be used in any country.

Requirements:

  • A modem that supports caller ID
  • Windows 95 or greater version
  • 486dx-100 or greater 16 mb ram or greater.
  • A windows compatible soundcard (Optional)

Functionality of Who’s Calling:

Who’s Calling… stores your phone numbers in a phonebook database and upon matching an incoming phone number or name with a number or name in your phonebook alerts you as to the callers identity.

Who’s Calling… can get your attention in various ways:

  • It can display a flashing banner of incoming caller details on your monitor,
  • Play individual sound files for every phonebook entry,
  • Pop up a floating user quick info page on identified callers,
  • Bring up status screens on incoming calls,
  • Send you email or win popup messages to your LAN.

With increasd demand of VoIP, most PSTN users swith to VoIP. Those countries have legalised the VoIP, are trying to regulating VoIP servicesas PSTN services are regulated. Today, the Federal Communications Commission of U.S. has ordered all VoIP service providers to attach a sticker warning that traditional 911 services aren’t available, those who do not provide 911 services. It also recently required VoIP operators to support CALEA wiretap functionality.

Features of Who’s Calling are:

  • An external phonebook viewer/editor.
  • Floating toolbar and smaller status screen so you don’t need the main program taking up your desktop space.
  • Full featured selectable call and program logging.
  • Imports Eudora Mailer address books.
  • Imports and exports MSOutlook address books.
  • Handles your dial up networking connections by automatically stopping and starting monitoring when connecting and disconnecting.
  • Can run external programs such as hyper term by automatically stopping and starting monitoring when opening and closing external programs.
  • Saves records of incoming calls so you will never again suffer from lost business or information.
  • Assign individual sound files to each phonebook record which can be played to alert you to the caller’s identity.
  • Pop up a floating caller info page whenever a caller’s identity is established