Open IVR Software

Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. Interactive Voice Response systems with voice mail services operate in a client/server environment and the script that controls IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as our phone system, or even on a system that resides on the Internet.

This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the interactive voice response system to be played to the caller. IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software API’s.

Open IVR software provides the following services:

  • Call Center Applications
  • Telephone Answering Services
  • Account Status Telephone Services
  • Locator Services
  • Shipment Tracking
  • Voice Mail Services
  • Open IVR Solutions
  • Employee Testing/Studies
  • Customer Surveys & Loyalty Programs
  • 800 Number Service Market Research
  • Payroll and Business Phone Service
  • Inbound Call Center Services
  • 800 Toll Free Service
  • Outbound Telemarketing Services
  • Claims Reporting by Telephone Service
  • Emergency Notification
  • Credit Collections
  • Mortgage Marketing
  • Charitable Contributions
  • Voice Messaging Service
  • Severe Weather Warnings
  • Bulk voice blast / message blast service
  • Voice Message Telephone Services
  • Sweepstakes and Contests
  • On Hold Messaging / Voice Over Talent
  • Invoice Payment
  • IVR Management Reports
  • Bulk Calls and Lead Generation
  • Satisfaction Surveys
  • Outbound Call Center Outsourcing
  • 800 Toll Free Services / Call Back Systems
  • Product Ordering and Fulfillment
  • Interactive Voice Response Service
  • Hearing impaired TDD / TTY devices
  • Inventory Services
  • Flexible Voice Mail Service
  • 800 Calling Card Services
  • Fund Raising Projects
  • Political Advertising
  • Inbound Telemarketing Services
  • Appointment Reminders